Tower server e rack
HP ProLiant, Dell PowerEdge, Lenovo ThinkSystem, Fujitsu Primergy, Acer Altos, SuperMicro. Tower up to 4U, rack servers 1U/2U/4U. Weights up to 40 kg; beyond that we arrange dedicated logistics.
📦 Nationwide service · All of Italy
Not in Lombardy?
Not in Lombardy?
Ship us your server.
We provide on-site support only in Lombardy, but the the lab and data recovery are national: ship servers, disks or RAID arrays to our offices in Melzo (MI), we carry out the work, and we return everything to you. We regularly work with customers from all over Italy: Lazio, Veneto, Emilia-Romagna, Piedmont, Toscana, Puglia, Sicilia, Sardegna. A proven procedure, insured courier, prepaid label on request.
01 / What you can ship us
What we accept.
HDD, SSD, NVMe
SAS, SATA, NVMe enterprise disks. M.2, U.2, AIC SSDs. Also batches of RAID disks extracted from the original server (see correct procedure below).
Complete array set
Set of RAID disks removed from the server with slot-order labelling. Dedicated controller if we suspect a controller failure. Array documentation (RAID level, stripe size, parity).
Storage devices
NAS Synology, QNAP, Western Digital up to 12 bays. Entry-level SAN storage (Dell PowerVault, HPE MSA). For larger enterprise solutions we arrange an on-site intervention at one of our regional partners.
02 / How funziona
7 steps transparent.
- Initial contact — a phone call or email describing the problem, the server/drive model, and the urgency. We immediately determine whether it can be handled remotely/in the lab or whether on-site is needed (in which case we refer you to a local partner of ours).
- Indicative quote — within 1 business day you will receive a cost estimate (diagnostics flat rate + estimated range for the service) and the courier's prepaid label if requested.
- Packaging — the server must be packed properly: a sturdy box, at least 5 cm of bubble wrap/polystyrene on all sides, drives removed from the carriers only if necessary and packed separately with a slot-order label. We provide detailed guidelines.
- Shipping — via insured express courier (GLS, BRT, TNT, DHL): 24-48h from most of Italy, Sicily/Sardinia 48-72h. Real-time tracking sent to both parties.
- Diagnostics on arrival — within 24-48h of delivery. Detailed technical report by email with a final quote and timeline.
- Execution intervento — upon your approval of the quote. 1-7 business days depending on complexity. Updates during the work.
- Return — server repacked to the same standards, returned by insured express courier. Tracking sent. Final invoicing after delivery.
03 / Packaging
How to pack the server properly.
Packaging is the most critical phase: a server that arrives damaged from a courier drop can make data recovery impossible. Essential guidelines:
- Double-wall cardboard box, at least 5 cm larger than the server on each side
- Bubble wrap or polystyrene in cushions of at least 5 cm thickness around all sides and corners
- RAID disks: leave in the carriers if possible, otherwise remove and pack individually in antistatic cases labeled "Slot No.1", "Slot No.2", etc. — order is crucial for array rebuild
- Power cables: disconnected and stored in a separate bag
- External label visible with: "THIS WAY UP ↑ FRAGILE ⚠ DO NOT TURN OVER"
- Destination address: AssistenzaServer.eu, Viale Svezia 3, 20066 Melzo (MI), tel 02 95 17 550
- Accompanying documents: print the received quote, any delivery note, description of the issue encountered
04 / Shipping costs
Costs transparent.
60-180€
Insured express courier shipping. Cost varies by weight, dimensions, distance, urgency. From Sicilia/Sardegna it costs more (90-220€).
Included
If the quote is accepted, the prepaid shipping label is included in the service (re-billed at cost). On request, we immediately provide the label and packaging material.
up to 25.000€
Integrated courier insurance up to €25,000. For servers of higher value we arrange supplementary insurance (quoted separately).
Diagnostics only
If you do not accept the quote, you pay only the flat-rate diagnostics (from €250 + VAT) and the return shipping (courier cost at your expense).
05 / National coverage
Where they come from our customers.
We work regularly with clients from all over Italy. Examples of recurring origins:
Lazio · Roma
Veneto · Padova, Verona, Venice
Emilia-Romagna · Bologna, Modena, Parma
Piedmont · Turin, Cuneo
Tuscany · Florence, Pisa, Lucca
Liguria · Genova
Friuli-Venice Giulia · Udine, Trieste
Marche · Ancona
Umbria · Perugia
Abruzzo · Pescara, L'Aquila
Campania · Napoli, Salerno
Puglia · Bari, Lecce
Calabria · Catanzaro, Reggio
Sicily · Palermo, Catania
Sardinia · Cagliari, Sassari
Trentino-Alto Adige
Valle d'Aosta
Basilicata · Potenza
Molise
Lombardy: for clients in Lombardy, on-site intervention is preferable (see coverage 12 provinces) — but from Lombardy too you can ship us the server if you prefer.
Altri services
Explore the altri services AssistenzaServer.
06 / FAQ
Questions frequent on shipping.
Posso spedirvi il server da fuori Lombardy?+
Yes. On-site support is limited to Lombardy, but the in-lab support and data recovery service is nationwide. We regularly work with clients in Lazio, Veneto, Emilia-Romagna, Piedmont, Toscana, Puglia and Sicilia.
How does shipping work?+
1) Contact us and describe the problem. 2) On request we provide a prepaid label from an insured courier (GLS, BRT, TNT, DHL). 3) Ship with adequate packaging. 4) Diagnostics within 24-48h of arrival. 5) Quote. 6) Service. 7) Return.
Who pays for the shipping?+
If the quote is accepted, round-trip shipping is included or re-charged at cost for Italian customers. If not accepted, you pay only the flat-rate diagnostics (from €250 + VAT) and the return shipping.
Is the server insured during shipping?+
Yes. We use couriers with integrated insurance up to €25,000 per shipment. For servers of higher value we arrange supplementary insurance on request.
Can I come to Melzo in person to bring the server?+
Certainly. The office is in Melzo (MI), convenient from central Milan (40 min by car) and from the A4 motorway (Cavenago-Cambiago exit). By appointment.
How long does the complete process take?+
Diagnostics + quote: 24-72h from arrival. Intervention: 1-7 working days depending on complexity. Return shipment: 24-48h by express courier. Average total time: 5-10 days from dispatch.
Can a 30 kg server be delivered by courier?+
Yes, express couriers handle single packages up to 70 kg. For 30-40 kg servers we recommend a pallet, a slightly higher price but greater mechanical protection. Above 50 kg we arrange a dedicated carrier.
Let's talk
Ready to talk with a systems engineer?
You will always be answered by a technician, never a call centre.
02 95 17 550